CURRENCY & BILLING
Your donation will be processed and charged in / as New Zealand Dollars. (NZ$). When viewing your statements, the reference word "Tranzsend" will appear next to any amount donated via this website.
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If for any reason a refund is required from Tranzsend please contact Tranzsend with the details of the amount, date and name which the donation was given under. Any refunds of donations will be given at the discretion of Tranzsend and decided on a case by case basis. If you have any questions about your donation, require a replacement receipt or are needing additional information about our work, please contact us.
Donors, Supporters and Public are encouraged to contact the Tranzsend Manager in the first instance with any complaints. If an issue is unable to be resolved by the Manager it will be referred to the General Director of NZBMS, and if still unresolved further to the NZBMS Council. Where necessary external mediation or assistance may be sought to resolve any issue. In the case of complaints about the activities of specific projects, the Tranzsend Manager will attempt to resolve issues directly with the in-country implementation partner and any affected parties. External mediation or assistance may be sought. If allegations of unethical activity are proven, Tranzsend may review and/or revoke the partnership relationship.
Consumer Guarantees Act 1993 The Consumer Guarantee Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund. Fair Trading Act 1986 The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.